A Real Life Example
Imagine a real life situation and all its variables. Next imagine how to successfully tackle this situation while using its variables.
Our platform gives you the ability to manage customers as they visit and browse your website through real time interactions.
The goal is to manage customers expectations, guiding them, informing them and at the same time collecting meaningful information.
A strategy allows you to identify opportunities within events or complex patterns, and engage using real time interactions, paket with the most relevant informations.
In real life
In real life, a professional can Identify opportunities by asking qualifying questions, and their ability to extract key information, by comparing answers against facial expressions, body language… Eventually repeating the same process until the job is done.
The virtual world
On the other hand, our platform was created to handle the virtual world! A dimension where patterns are similar to body language and clicks to facial expressions!
We’ve developed the tools and resources, so that you may easily implement your experience, knowledge and skill set, at the core of your strategies. Where your principles, and your guidelines, engage visitors and get the job done through a series of real time interactions.
Our platform makes creating patterns easy! Where you can combine events, the results, values, and other things into named patterns. In other words, you can create something like “Intervene”.
Let’s take the most common opportunities
- Contact us
Commonly used as a link to a page that includes contact information, a form, map…Requires: a click event to engage
- Newsletter subscription
Commonly used in sidebars, footers and headers.Requires: a combination of typing and click events to engage
- Add to cart
Commonly associated with a product.Requires: a click event to engage
If nothing happens and no requirements are met to engage on our opportunities, you will gained nothing at all. Our platform allows you to combine related events to create intermediate opportunities.
Example Intermediate opportunity
- Wanted to Contact us
Instead of waiting for a click to engaging, we can combine one, multiple or a combination of events to engage to start interacting with customers using interactions to display your contact information along with forms, map…Example: mouse over three time to engage.
- Wanted to Subscribe to our Newsletter
Similar to the previous exampleExample: a combination of multiple focusing events without typing to engage.
- Skipped on Add to cart
Similar to the previous exampleExample: on page for more that sixty seconds and mouse over twice to engage.
We can intervene using a specific interaction when the time is right and rescue an opportunity when the following is trueExample: re-visiting page, printing or sharing product.
Add to card can be inforced once we know the followingExample: re-visiting page 4 times.
Prepare For Opportunities
Being prepared to tackle opportunities with the best content, at the same time collect meaningful information, while remaining in the same context.
Meaningful and Reusable Information
Let’s take a conversation for example, a conversation can be short or extend to a couple hours. It happens between two or more parties, during a conversation, information is simultaneously collected and re-communicated. The same can be accomplished using interactions, where collected information can be simultaneously passed to other interactions.
Real time interactions
Once you’ve implemented your strategy, resolving patterns, extracting contextual information, collecting information, customizing the display and placement of interactions is automated.
Continuous real time interactions
Once you’ve engaged for the first time, interactions can be connected in a sequence. Where the outcome of one interaction triggers another, until goals and objectives are achieved.